1 Introduction & Applicability
Hb777 (referred to herein as "we", "us", or "the platform") is a trusted online gaming and Sports Betting platform in Bangladesh. This Privacy Policy explains in detail how we collect, use, store, and protect the information you provide when using our website hb777.onl.
By creating an account or continuing to use our platform, you are considered to have fully accepted this Privacy Policy. hb777's Privacy Policy is formulated in accordance with international data protection guidelines and applicable laws in Bangladesh.
This Privacy Policy is part of hb777's Terms and Conditionsis an integral part of. Both documents should be read together.
We understand how sensitive your personal information is. That is why hb777 has operated on a privacy-first philosophy from the start. We only collect data that is strictly necessary to provide our services. Asking for nothing beyond that is part of our policy.
2 What Information We Collect
Hb777 collects information in two main ways: data you provide directly, and data collected automatically while you use our platform.
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, NID/passport | KYC Verification & Age Confirmation |
| Contact Information | Mobile number, email address | Account Verification & Support |
| Financial Information | Payment methods, transaction history | Secure Payment Processing |
| Device Information | IP address, browser, OS | Security & Fraud Prevention |
| Usage Data | Game history, login times, preferences | Service Quality Improvement |
- Information you enter in the registration form is collected directly at the time of submission.
- Documents submitted for KYC verification are stored in a secure, encrypted database.
- Your browsing behavior and gaming patterns are recorded automatically, but solely for the purpose of improving our service.
- Conversations with our customer support team may be recorded for quality assurance purposes.
- Location data (general IP-based) is used to comply with geographic restrictions.
3 Use of Collected Information
Hb777 uses collected data solely for the purposes listed below. We never use your information for any other purpose without your consent.
- Account Management: To enable registration, login, password recovery, and account security.
- Payment Processing: To process deposits and withdrawals securely and to maintain transaction history.
- Service Quality Improvement: To analyze your gaming preferences and deliver a more personalized experience.
- Fraud Prevention: To detect suspicious activity and protect both you and the platform.
- Legal Compliance: To comply with regulatory requirements and Anti-Money Laundering (AML) policies.
- Marketing Communications: With your consent, to send you promotions and bonus notifications. You may unsubscribe at any time.
- Customer Support: To promptly address your questions, complaints, and issues.
We never use your information for political purposes, religious campaigns, or anything that works against your interests.
5 Cookies & Tracking Technologies
The hb777 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your experience on the platform.
- Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
- Performance Cookies: Used to measure website loading speed and performance.
- Functionality Cookies: Helps remember your language preference, theme settings, and other personalized configurations.
- Analytics Cookies: Collects anonymous statistics to understand user behavior. No personal identity is revealed.
You can manage or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some platform features.
6 Data Protection Measures
Hb777 has implemented industry-leading security measures to protect your personal information. Our security framework operates at both the technical and organizational level.
- SSL/TLS Encryption: All communication between your browser and our servers is secured with 256-bit encryption.
- Firewall Protection: Our multi-layer firewall system blocks any unauthorized access attempts.
- Two-Factor Authentication (2FA): 2FA is available to add an extra layer of security to your account.
- Regular Security Audits: Third-party cybersecurity experts conduct regular audits of our systems.
- Data Minimization: We collect only the information we need — nothing more.
- Staff Training: All our staff receive regular training on data protection.
If a data security vulnerability is identified, we will make every effort to notify affected users within 72 hours and take immediate corrective action.
7 Your Data Rights
Every hb777 member has specific rights over their personal data. Contact our support team to exercise these rights — we typically respond within 7 business days.
- Right to Access: You may request to know what information we hold about you.
- Right to Rectification: You may request a correction if any of your information is inaccurate or incomplete.
- Right to Erasure: You may request deletion of your data under certain circumstances, though some information may be legally required to be retained.
- Right to Restrict Processing: You may request that we restrict the use of your data for specific purposes.
- Data Portability: You may request an export of your data in a standard format.
- Marketing Opt-Out: You can opt out of promotional messages at any time.
To exercise your data rights, email us at: [email protected] — use "Data Rights Request" as the subject line.
8 Data Retention Period
Hb777 does not retain your data indefinitely. Each category of information has a defined retention period, determined by legal requirements and business needs.
- Account Information: Retained for the full duration the account is active, and for up to 5 years after closure.
- Transaction Details: Retention for a minimum of 5 years is mandatory under AML regulations.
- KYC documents: Retained for up to 5 years after account closure, as required by regulatory obligations.
- Support Conversations: Retained for up to 2 years after the issue is resolved.
- Marketing Consent: Deleted immediately upon withdrawal of consent.
- Session Logs: Retained for up to 90 days for security purposes.
Once the designated retention period expires, data is automatically deleted through a secure process. No data is kept beyond its required period.
9 Protection of Minor Members
Hb777 is strictly for users aged 18 and above. We do not knowingly collect or process personal information from minors. Protecting minors from online gaming is a core pillar of our responsible gaming policy.
- Age verification is mandatory at registration. Accounts created with false information will be suspended immediately.
- If an account belonging to a minor is identified, all collected data will be deleted immediately.
- If a parent or guardian suspects their child is using our platform, please notify our support team immediately.
Our Responsible Gaming You can find detailed information on minor protection on the page.
10 Changes to the Privacy Policy
Hb777 may update this Privacy Policy from time to time to reflect changes in technology, law, or business operations. For significant changes, we will make reasonable efforts to notify you in advance via email or platform notification.
- The "Last Updated" date at the top of this page will be revised following each update.
- Continued use of the platform after any update will be considered acceptance of the revised policy.
- For significant changes, we will aim to provide 30 days' notice before the new policy takes effect.
- We recommend visiting this page regularly to stay informed of any updates.
11 Contact & Complaint Resolution
If you have any questions, concerns, or complaints about this Privacy Policy, please contact our data protection team. We treat all privacy-related matters with the utmost seriousness and will respond as promptly as possible.
- Email: [email protected] (responses usually within 2-4 hours)
- Live Chat: Click the chat button in the bottom-right corner of the platform — available 24/7.
- For general inquiries, visit our FAQ Visit the page.
We will first attempt to resolve your complaint directly with you. If the matter remains unresolved, you have the right to appeal to an international data protection authority.